Refund policy

Return Policy

All sales are final. However, if an item isn't what you requested, you may qualify for a refund or exchange. Please refer to the exchange section for details.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase, your order number, and a photo of the merchandise to verify its condition.

To initiate a return, please contact us at info@carl-winston.com. Note that returns should be sent to the following address:
Carl Winston
699 Broadway, Bayonne. New Jersey 07002

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always contact us at info@carl-winston.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and make it right within 30 days of product purchase.

Exceptions / Non-Returnable Items

All purchases are non-refundable.
We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item. Exchanges must be initiated and completed within 30 days of product delivery.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, the item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and inform you if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@carl-winston.com.